A specific problem
Describe the location of a leak or visible damage and the roof type, if known. Photos from the ground can help explain the issue before the appropriate work is discussed.
Roof repairs & maintenance
A roof problem? Let's take a closer look.
A leak, visible damage or a roof that needs maintenance starts with a conversation. Tell Norman what has happened and where the property is.
Start with the issue
What has changed with your roof?
A leak, slipped covering, damaged edge or an ageing roof may need different work. Let Norman know what you have noticed, which part of the property is affected and when the problem first appeared.
How we can help
Repairs and general maintenance.
Ongoing maintenance
If you have maintenance work in mind, describe the roof and the condition you have noticed. Norman can discuss whether it falls within the current service.
Repair or replacement?
The roof determines the next step.
A visible symptom does not always reveal the full cause. Some roofs may need a focused repair, while others call for more extensive work. The scope should follow the condition of the roof rather than an assumption made from one photograph.
For your safety, do not climb onto a damaged or wet roof to take photographs. Ground-level photos and an explanation are a useful starting point.
When you call
Have the essentials ready.
- Your town or postcode and the affected part of the building.
- The roof covering, if known: felt, GRP, liquid plastic, slate or tile.
- When the issue began and what you can see from a safe position.
- Any access or timing information Norman should know.
Useful answers
Repair & maintenance questions.
Do I need a repair or a replacement?
The condition of the roof and the cause of the problem determine the appropriate work. Tell Norman what you have noticed so the next step can be discussed.
What information helps explain a leak?
Describe the affected area, when the leak appears and when you first noticed it. Include the roof type if known, your postcode and safe photographs.
Can I ask about planned maintenance?
Yes. Describe the roof and the maintenance you have in mind, including any visible damage or changes in condition.